Frequently Asked Questions (FAQ)

 

• Can I mail a letter to an inmate?

  • Starting March 30, 2026 all TBRJ family and friend mail will be through offsite scanning! (SEE BELOW)

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• How do I post bail?

  • The bail is set by a court order. Most bails are a cash sum and only cash will be accepted. If bail is a surety, that will also be accepted.      However, you are required to post a surety bond accompanied with a deed. Bail can be posted at TBRJ in the reception area 24 hours a day, 7 days a week. A correctional officer will assist you by verifying required paperwork and the proper amount of bail. Please be patient with the process, particularly during periods of conflicting jail activities.

 

• A $60.00 charge will be added for the bail commissioner’s fee and the commissioner will be called once you have counted out the cash for the booking officer at the window.

 

 

• How is inmate property handled?

  • During the booking process clothing and personal items are confiscated and placed in inmate storage. Inmates wishing to release personal property are required to fill out a release form in advance of your arrival. Personal property is released every Friday. Please have a picture ID whenever picking up or dropping off property

 

 

 

 

• How is inmate medication handled?

  • Medication for inmates can be brought to the jail as long as they are in the original prescription container. Medications will be dispensed according to the directions by the physician on the script. Medications are dispensed to the inmate during a regular scheduled medication pass. All medical issues will be reviewed by staff. Some medical issues will be forwarded to the staff physician. Any medical or dental needs outside of the facility including transportation will be arranged by the medical/correction staff.

 

 

• Can I leave a message for an inmate? What if it is an emergency?

  • The corrections staff does not deliver messages to an inmate unless it is an emergency. If you feel your message could be an emergency, you can contact our staff and give as much detailed information as possible concerning the situation. Correctional staff members are required to confirm the validity of these types of messages. Be prepared to pass on information such as name(s), funeral home, hospital, contact information, and location.

     

     

• How do I schedule a visit?

  • All Visitation is conducted using Renovo Video Visitation. Visits are scheduled online either by clicking on the schedule a visit button on the Home Page or by visiting  https://tbrj.renovosoftware.com/app

• Attorney Visits 

  • ​Attorneys or representatives of attorneys who are active members of the Maine Bar Association are permitted an unlimited number of visits with inmates for legal counsel during normal waking hours. ​

  • Video legal visits are not recorded.

  • Legal visits are also done on site in a professional visits room or non-contact visits room.

  • All visitors are subject to search prior to entering the facility.

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• What are the visit rules?

  • All visitors must arrive 15 minutes prior to the start of visit to allow the Officer on duty to process them into the facility.       

  • Visitors are only allowed to visit one inmate per day.

  • Parents will not leave children unattended on facility grounds.

  • Visits are restricted to three (3) visitors.

  • Passing anything to an inmate during a visit will result in termination of the visit.

  • Disruptive behavior by adults or children will result in termination of the visit.

  • Contact in the form of a short hug and kiss at the beginning and end of a visit is permitted during contact visits.  No contact is permitted during the visit itself.

  • Persons under the age of eighteen shall not be permitted to visit with an inmate via Video Visitation, Internet Visitation or Contact Visitation unless accompanied by the person's parent or legal guardian.

 

 

• What can’t I take into the visit?

  • The following items are not to be brought into the jail at any time:

    • Weapons (guns, knives, clubs, mace, etc.).

    • Tobacco products and lighters of any kind.

    • Baby cribs, strollers, walkers, car seat, blankets, baby bottles, etc.

    • Phones or pagers of any kind.

    • Handbags or hand-held wallets.

    • Briefcases, clipboards, notebooks, books, magazines, pictures, cameras or any kind of recording or playing device. 

    • Food or drink.

    • No coats, jackets, sweaters, or hats. 

 

 

• Is there a dress code I need to follow?

  • No hats or head covering of any kind.

  • No shorts except on children under age10.

  • Dresses must be knee length.

  • Shirts and dresses must have sleeves.

  • No see-through clothing.

  • No low cut clothing and the bottom of shirts must come down past the belt line.

  • No skintight clothing.

  • No sandals without a heel and a heel strap.

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• Could I be denied a visit?

  • Yes, visitors may be denied visits for the following reasons:

    • Being on current bail conditions.

    • Pending criminal charges.

    • A protection order.

    • If a warrant for the visitor’s arrest is currently active.

    • The visitor is currently under supervision of probation and parole.

    • The visitor has been released from custody of Two Bridges Regional Jail within the last sixty (60) days.

    • Any known convictions for trafficking in prison contraband.

       

       

 

 

 

• What if I have questions about his/her court dates?

  • Unfortunately we are not notified of an inmate’s court date until moments before. Your best bet is to call the court directly.

 

 

• Can I call an inmate?

  • Telephone services at Two Bridges Regional Jail are provided by GTL. No phone calls can be made directly to an inmate, but there are several options that enable inmates to call you.

    • Pre-Paid Calling: AdvancePay® is GTl’s fastest and most convenient phone service connecting friends and family members to inmates. To set up an AdvancePay account, friends and family need to create an account on GTL’s ConnectNetwork (www.ConnectNetwork.com) and deposit funds into the account. Once there is money in the account, the inmate can call the phone number associated with the account using the deposited funds. Accounts are active as soon as they are funded and you control expenses and call acceptance. After you have registered, you can add funds on ConnectNetwork or on GTL’s toll-free automated phone system at 800-483-8314. For customer service call 877-650-4249.

    • Collect Calls from the Inmate: To receive inmate collect calls you must have an established telephone account (for at least 6 months in most cases) with a telephone service provider that will bill you on behalf of GTL. You will then be able to accept calls that will be billed by your Local Exchange Carrier on behalf of GTL and may call GTL at the main number to confirm GTLs collect call policy/rules-limits. However, calling GTL is not necessary to accept collect calls from an inmate. Collect calls may be billed only when the customer has telephone service with an established telephone service provider who has a 3rd party billing agreement with GTL.

  • How do inmates get handheld tablet services?

    • GTL is now providing handheld tablets to offenders to allow them to access specialized content and services while they are detained at Two Bridges Regional Jail. In addition to non-paid tablet services, with paid subscriptions, inmates will be able to hear the music they prefer, play games, access news, and read eBooks.

  • How do I send money to the inmate to pay for the tablet subscriptions of their choice?

    • Streaming Music, Game Center, Newsfeed and eBooks can be purchased by the inmate using funds that have been deposited into their Debit Link Account or into their trust/commissary account. To make a deposit into the account, friends and family will need to go to GTL’s ConnectNetwork at  www.connectnetwork.com  or download the ConnectNetwork app from the Apple App Store or Google Play Store. After friends and family have set up the account and deposited enough money in it to purchase the desired services, the inmate can select the desired service on their tablet and buy the subscription using Debit Link Units. Each Link Unit costs $0.01. 

    • Be sure that you put enough money in the account to pay for the service subscription that the inmate wants to buy. All Subscription and message credit pricing is subject to state and local taxes.

    • If you have any questions, please call GTL toll-free at 877-650-4249.

  • How does the inmate use the money to pay for tablet services?

    • To pay for Streaming Music, Game Center, and eBooks, the inmate will need to log into their Inspire® tablet, click on the subscription type they would like to purchase, and click the BUY NOW button. Once they complete the purchase, the subscription service will be available for use.

  • What are the prices of Subscription services for the tablets?

    • Game Center:

      • 30-Day Subscription: $4.99, with an additional $1.00 service infrastructure charge ($5.99)

      • Fourteen-Day Subscription: $2.99, with an additional $0.75 service infrastructure charge ($3.74)

      • Seven-Day Subscription: $1.99, with an additional $0.50 service infrastructure charge ($2.49)

    • Unlimited eBooks:

      • Thirty-Day Subscription: $1.99, with an additional $1.00 service infrastructure charge ($2.99)

      • Fourteen-Day Subscription: $0.99, with an additional $0.75 service infrastructure charge ($1.74)

      • Seven-Day Subscription: $0.49, with an additional $0.50 service infrastructure charge ($0.99)

    • Streaming Music:

      • Thirty-Day Subscription: $8.99, with an additional $16.00 service infrastructure charge ($24.99)

      • Fourteen-Day Subscription: $5.99, with an additional $9.00 service infrastructure charge ($14.99)

      • Seven-Day Subscription: $2.99, with an additional $5.00 service infrastructure charge ($7.99)

    • Newsfeed

      • Thirty-Day Subscription: $3.99, with an additional $6.00 service infrastructure charge ($9.99)

      • Fourteen-Day Subscription: $1.99, with an additional $5.00 service infrastructure charge ($6.99)

      • Seven-Day Subscription: $0.99, with an additional $3.00 service infrastructure charge ($3.99)

    • Same Day Subscription Services

      • Game Center: $0.99, with an additional $0.50 service infrastructure charge ($1.49)

      • Unlimited eBooks: $0.25, (Total = 0.25)

      • Newsfeed: $0.24, with an additional $0.75 service infrastructure charge ($0.99)

      • FM Radio: $0.24, with an additional $0.25 service infrastructure charge ($0.49)

  • All Subscription and message credit pricing is subject to state and local taxes. 

    • Replacement Components

      • Tablet: $249.99 per each

      • Charger: $8.99 per each

      • Earbuds: $2.99 per each

    • How can I do electronic messaging with an inmate?

      • To set up the ability to exchange messages with your inmate on the internet, friends and family will need to go to GTL’s ConnectNetwork at  www.connectnetwork.com  or download the ConnectNetwork app from the Apple App Store or Google Play Store.

      • After setting up the account on ConnectNetwork and depositing enough money in it for a message to the inmate and to pay for the inmate’s reply, you can send the message. You can also send photo attachments for an additional fee.

      • Cost: Each Message Credit costs $0.25

      • Email messages = 1 Message Credit

      • Photo Attachments = 1 Message Credit (message plus photo attachment = 2 credits = $0.50)

  • *If you have any questions, please call GTL’s ConnectNetwork Customer Service Representatives toll-free at 877-650-4249.